Shipping & Returns

SHIPPING & RETURNS

Discreet, secure and free of charge

Every COCOBOX order is prepared with care for your privacy, product safety and beautiful presentation. Delivery is complimentary on every order.

FREE SHIPPING

Delivery is always complimentary with COCOBOX

There is no minimum order value or additional threshold to qualify for free shipping. Available delivery methods will be displayed at checkout.

We process orders on business days. Once your order has been dispatched, you will receive an email confirming shipment, together with a link to track your parcel.

DISCREET PACKAGING

Your Privacy Matters to Us

Every order is shipped in plain, discreet outer packaging that does not reveal its contents. We do not print product names or any indication of the nature of your order on the shipping package.

Purchase documents are provided electronically.

PROCESSING TIME

Your Order, Delivered in Just a Few Days

We prepare orders for dispatch within 1 business day of receiving payment.

Estimated delivery times:

Poland: up to 2 business days after dispatch.
European Union countries: usually 3–7 business days after dispatch.
Other countries: delivery times depend on the destination and carrier procedures and may range from 5 to 14 business days.

During busy periods or new collection launches, processing times may be slightly longer. We will notify you by email of any significant changes.

ORDER RETURNS

When Can You Return Your Order?

Consumers have the right to withdraw from an online contract within 14 days of receiving their order, subject to statutory exceptions for products sealed for hygiene reasons.

Due to the nature of the products included in COCOBOX sets, a return may only be accepted if:

the box has not been opened,
the protective cover remains intact,
the seal or other hygiene protection has not been cut, removed or damaged,
the products show no signs of use,
the set is complete and remains in its original condition.

Opening the protective cover breaks the sealed packaging of products which, for health protection and hygiene reasons, cannot be resold. Once this seal has been broken, the right of withdrawal may no longer apply.

RETURN FORM

How Do You Request a Return?

To request withdrawal from the contract:

Download the return form.
Download >
Complete and sign the form.
Send the form to cocoboxoffice@gmail.com
Once you receive confirmation from our team, send the order back to the address provided.

SENDING YOUR RETURN

How Do You Send an Item Back?

The returned order must be sent back no later than 14 days after notifying us of your withdrawal from the contract.

After receiving and reviewing your return form, we will email you the return shipping address and further instructions.

The customer is responsible for the direct cost of return shipping.

We do not accept cash-on-delivery parcels.

We recommend using tracked shipping and retaining proof of postage until the return process is complete.

REFUNDS

When Will You Receive Your Refund?

Once we receive the returned order, we will check whether it meets the conditions set out in our returns policy.

If the return is accepted, we will refund the amount due using the same payment method used for the original order, unless we agree otherwise.

The refund will be issued no later than 14 days after receiving the returned order and confirming that it meets the return conditions.

The customer is responsible for return shipping costs.

COMPLAINTS

Received a damaged or incorrect item?

Returning an order after withdrawing from a contract is different from making a complaint about a product.

If your parcel arrived damaged, the set is incomplete or the product received does not match your order, please contact us at: cocoboxoffice@gmail.com

Include your order number, describe the issue and, if possible, attach photos of the packaging and products.

Do not return an order that is the subject of a complaint until you have received instructions from our team.

CONTACT