Complaints
We take every care to ensure that each product reaches you in perfect condition.
If a product is defective or does not conform to the contract, you can make a complaint.
COMPLAINTS
How to Submit a Complaint
If a product you receive is defective or does not conform to the contract, you may submit a complaint.
Download and complete the complaint form, then email it with a description of the problem and, if possible, photos to: cocoboxoffice@gmail.com
We review all complaints as promptly as possible, in accordance with applicable law.
TIME
Processing Time
We review all complaints as promptly as possible, and no later than 14 days after receiving them.
If your complaint is accepted, we will inform you of the next steps — repair, replacement, price reduction or refund, as provided for under applicable law.
If you have any questions, please contact us at: cocoboxoffice@gmail.com
Manufacturer
Manufacturer’s Warranty
Certain products available at COCOBOX may be covered by a manufacturer’s warranty.
Where a product has a warranty, the warranty period is stated on the “Safety & Use” page and, where applicable, in the documentation supplied by the manufacturer.
Unless otherwise specified by the manufacturer:
- the warranty covers defects in materials and workmanship,
- the warranty does not cover damage caused by misuse, unauthorised repairs, modifications, mechanical damage or normal wear and tear,
- proof of purchase is required to make a warranty claim,
- the detailed warranty terms are determined by the manufacturer of the relevant product.
Using a manufacturer’s warranty does not limit, exclude or suspend the consumer’s statutory rights regarding the seller’s liability for conformity of goods with the contract.